Our Specialty Areas
Strengthen leadership performance via better self-awareness, 360° feedback, teamwork skills, and our professional coaching.
Boost project and team performance via improved decision-making, creativity, communication, meeting skills, and more.
Maximize the full benefits from mergers, partnerships, joint-ventures, and alliances via people, business process, and technology alignment.
Create sustainable change in projects, business processes, and cultural change via assessment, planning, engagement, and monitoring.
Flawless Consulting Services
“Flawless consulting offer the possibility of letting our behavior be consistent with our beliefs and feelings and also to be successful in working with our clients.”
– Peter Block
“The consultant’s objective is to engage in successful actions that result in people or organizations managing themselves differently.”
– Peter Block
“Authentic behavior with a client means you put into words what you are experiencing with the client as you work. Authentic behavior leads to higher trust, higher leverage, and higher client commitment.”
– Peter Block
Peter Block, author of “Flawless Consulting”, admits that while flawless consulting may sound presumptuous, his underlying value is that every consultant and client has the possibility of perfection, and our obligation is to allow the flawless professional to emerge for both parties. The science of organizational tools and techniques offers the potential for client success;, the art of applying those tools with a consultant’s healthy thinking and authentic client relationship ensures flawless success.
Our Approach to Consulting
In a nutshell, the consultant’s objective is to engage the organization in successful actions that result in the organization’s future self-management. Therefore our goals include (1) establishing a collaborative relationship with our clients, (2) solving problems so that they stay solved, and (3) ensuring attention is given to both the technical or business problem AND the relationship between consultant and client. Our approach is to focus on individuals, relationships, and practices to achieve higher performance by leadership, project teams, or organizations.
We call this approach the “High Performance Foundation Model”.
The Power of a Humble Question
Real Help via Humble Inquiry
We believe that humble inquiry is a key to building and maintaining an authentic helping relationship. Comprised of both a helper’s attitude and behavior, humble inquiry is about the consultant’s attitude and behavior in “accessing one’s ignorance” and becoming open to what the consultant and the client can learn from each other via genuine empathetic questioning, generous listening, and suspending judgment. Given the ever increasing complexity of business models, organizations, large-system innovation, interdisciplinary dispersed teams, and global stakeholders, humble inquiry is critical in developing a coherent framework for future business opportunities.
Framing – The Art of Genuine Curiosity
Framing is the very first step in the engagement process, before we are officially invited to support your organization. Framing is about generous listening, humble inquiry, asking beautiful questions, and beginning with a solid strategic framework. The role of the consultant is not to solve problems, nor to come up with ‘the solution’. The role of the consultant is to ask good questions to help the client and organization to discover possibilities, solve problems, and create a new and powerful future.
The Benefit of an Authentic Consultant
Authentic behavior means that the consultant puts into words what they are experiencing with the client. We tell you what you need to know, without manipulation, without sugar-coating, and without blind agreement. Authentic behavior will drive us to tell you when we sense a lack of trust, effort, commitment, or engagement in our shared relationship. We are considerate of our clients as people and leaders, and that consideration includes doing our best to ensure client success. Flawless consulting at its best.